Privacy Notice - Drivers
DG Private Hire Limited
Your data is important to us and we are committed to protecting your privacy
INTRODUCTION
We
understand that privacy is an important issue.
We are committed to keeping your information secure and managing it in
accordance with our legal responsibilities under applicable data protection
laws. We are registered with the UK Information Commissioner's Office (ICO) as
a data controller under registration number Z812325X.
This
Privacy Notice describes how we use any personal data we collect from you when
you subscribe with us to work. This
information is collected via our website (www.dgcars.co.uk), by
driver task force staff, the driver portal, or via any other methods you may
communicate with us.
In
this Privacy Notice the terms, 'we', 'us' and 'our' are references to DG Private Hire and our company
number is 1114927, having a registered address of DG House, Little Tennis
Street, Nottingham, NG2 4EL
Please
read the following carefully to understand our views and practices regarding
your personal data and how we will treat it.
By accessing, browsing or otherwise using www.dgcars.co.uk you confirm
that you have read and agree to this Privacy Notice. It is your responsibility to familiarise
yourself with the Privacy Notice regularly to ensure that you are aware of any
changes. Your continued use of
www.dgcars.co.uk following the posting of any such changes will constitute your
acceptance of the revised Privacy Notice.
If you do not agree with any part of this Privacy Notice, you should not
use www.dgcars.co.uk or use our services.
We reserve the right to change the contents of www.dgcars.co.uk,
including this Privacy Notice at any time, by posting such changes on
www.dgcars.co.uk. If we make significant
changes, we will notify you of the changes through our DG app or through other means,
such as text, email. To the extent permitted under applicable law, by using our
services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
CONTENTS
1. Your Personal Information –
What We Collect
2. Who We Share Your Personal Information With
3. How we use your Personal
Information
4. In what circumstances do we
deal with Sensitive Information?
5. What is the source of the
information we collect?
6. Data retention
7. Disclosure of information
8. Marketing
9. Third party websites
10. Security
11. Cookies
12. Your rights
13. Contact
14. Complaints
1. Your Personal Information –
What We Collect
We may collect personal information from you in
connection with your use of our services.
When subscribing with our services, we may collect
the following:
·
name, date of birth, phone
number, email address, home address, NI Number, driver number and photo
·
vehicle details including
registration number, driving licence number, MOT, insurance documentation, taxi
licence and plate documentation, details of accident and points on licence,
licencing authority, copy of utility bill
·
call recording for driver
enquiries for training and monitoring purposes
·
credit card or debit card details
as part of payment for our services
·
information about your bank,
account number, sort code and other banking information for payment of any monies
accrued whilst subscribing to the DG service
· The AutoCab App collects different types of data:
o
information as determined through
data such as GPS, GPRS (mobile network) and WIFI.
o
Information that tracks location
and speed in order to ensure driver and passenger safety
o
information such as errors and
crash reports for app diagnostics to further improve customer experience. This
includes data such as device identifiers (UID), IMEI and email.
· This information is necessary for the
performance of the contract.
If Renting a
Vehicle
·
We may use in-vehicle telematics
to collect data about the vehicle’s performance (such as mileage, fuel, speed,
braking and other operational data) and the driver’s operation of the vehicle
during their rental for safety, security and claims management reasons and may
retain this data as necessary for these purposes.
·
We may also track the vehicle’s
location throughout the duration of a rental, although we will only access this
information in circumstances where the driver is in breach of the rental
agreement, by failing to return the vehicle on time or by driving into
unauthorised territories.
· This information is necessary for the
performance of the contract.
Other personal information we may collect:
· From our website and driver portal, data sent from
your browser to our server which may include:
o
the time, date and duration of
your visit to www.dgcars.co.uk;
o
the site from which you have come
(the referral URL);
o
the pages visited on
www.dgcars.co.uk; and;
o
your IP address;
· performance data from ‘rate your driver’ reports completed
by customer
· in car CCTV images for driver and passenger safety
and insurance requirements;
· lost property information, queries and complaints
· This data is used for our legitimate interest for
us to provide our service. All processing will be “fair, transparent and
accountable”.
2.
Who We Share Your Personal Information With
DG Private Hire Limited shares information with the following companies to provide transportation, carriage, courier or delivery services:
·
Royal Cabs
·
Lenton Cars
·
Motorvation
·
Western Car Company
·
A2B Sandiacre
Nova Rides Ltd (trading as Z Cars Newark)
·
Clifton Cars
·
DG Executive
·
Daleside Autos
· DG Deliveries
Your personal information may be transferred or disclosed to any of our
associated companies or, subject to appropriate agreement, to third parties,
for the processing of that personal information based on our instructions and
in compliance with this policy and any other appropriate confidentially and
security measures.
Your contact number may be disclosed to the takeaways and restaurants
that have signed up to DG Deliveries once you accept their delivery booking.
This is so that the takeaway/restaurant can contact you for an update and is a
part of our contractual obligations with the takeaways and restaurants.
We may share your personal information with the
relevant City Council in order to comply with contractual obligations. The
information we may share will include the following:
·
name, date of birth, phone
number, email address, home address
·
vehicle details including
registration number, driving licence number, badge number, MOT, insurance
documentation, taxi licence and plate documentation, details of accident and
points on licence, licencing authority
·
any convictions, cautions or
reprimands
NHS test and trace
To help contribute to the prevention of the spread of Covid-19, if you drive for us your data may be shared with NHS Test and Trace.
The data that could be shared will be:
· Your name
· Your telephone number / email address
This means that NHS Test and Trace will be able
to quickly identify close recent contacts of anyone who tests positive for
COVID-19 and, if necessary, notifies them that they must self-isolate at home
to keep them and others safe.
Which laws allow us to process your personal
data?
· Article 6(1)(c) - Legal Obligation in that we
have a legal obligation under the Health and Safety at Work Act 1974 to ensure
the safety of customer and driver.
· Article 6(1)(f) - Legitimate Interest in that
collecting the data is in the interests of the customer, driver, staff and the
public health efforts to tackle COVID-19.
We will never sell your data to third parties for the purposes of marketing or anything else.
3.
How We Use Your Personal Information
We use your
information to provide the following services:
· provide bookings as part of your subscription to us
· communicate and send statements of debits and
credits
· provide training
· deal with queries and complaints
· keeping you informed of business updates,
customer and driver offers
· taking payment from you for the services
which we provide
· processing receipts
for the payments made
· having a better
understanding of your requirements and provide you with services specific to
your needs;
· improving our
services by analysing your driver information so we better understand how you
use our services;
· keeping our driver
records up-to-date;
·
This
information is necessary for the performance of the contract.
·
Marketing of our services to you:
o to provide you with
information which we reasonably believe may be relevant to you based on the
services we are providing to you including information on promotional offers,
discounts, and improved services;
o to provide you with
general updates in relation to your subscription,
o to carry out
advertising to you on social media websites such as Facebook where you have
already shown an interest in our services.
·
Responding to your queries:
o to help us answer
any questions which you have asked one of our members of staff;
o to assist payment
queries
o to be able to
answer a complaint or other issue
Improving DG Private Hire:
o
reporting internally
o to provide on-going
training and development to staff
o to analyse cookie
and website usage data to keep improving www.dgcars.co.uk
o to allow us to
customise the content which is presented to you based on your likely interests
Legal and Regulatory Obligations:
o to comply with
applicable laws where we are obliged to retain and/or disclose certain
information
o to investigate or
address claims or complaints relating to your use of our services
o for internal and
external auditing purposes
Automated Decision Making
·
decision making based on profiling – we measure booking statistics
including but not limited to:
o
completed bookings, no fares, cancelled jobs, arriving on time, number of recoveries, rejections. this information may be used to receive
account bookings and distance bookings.
o
customer feedback – this
information may be used to prioritise bookings and allocate account and
distance bookings.
·
This data is
used for our legitimate interest for us to provide our service. All processing
will be “fair, transparent and accountable”.
4. In what circumstances do
we deal with Special category data?
We
do not generally collect special category data unless it is volunteered by you.
We may use health data provided by you to serve you better and meet your
particular needs (for example, the provision of a suitable vehicle to
accommodate mobility needs or information to the driver to assist passengers
with health issues). Where we collect special
category data; we treat it in accordance with the additional protection it is
given under data protection laws.
5. What is the
Source of the Information We Collect?
Most of the
personal information which we collect will have been voluntarily provided by
you, however, we may also obtain your personal data from other sources
including:
· other companies
associated with DG Private Hire Limited;
· third parties
including credit reference agencies, social networks (such as Facebook);
· Customers providing
feedback, such as ratings or compliments;
· Publicly available
sources such as social networks and search engines.
We may combine the
information collected from these sources with other information in our
possession.
6.
Data Retention
The
personal information that you provide will be retained by us in accordance with
applicable laws and our internal Retention Policy. We will only hold your personal information
on our systems for as long as is necessary and relevant to the purpose for
which it was collected. A copy of our Retention Policy is available on request.
7.
Disclosure of Information
The
information you provide to us will be held on our computers in the UK. This data may be accessed by our staff or any
of our associated companies (listed above) for the purposes set out in this
Privacy Notice or for other purposes approved by you.
We
may also disclose your information to the third parties listed below for the
following purposes:
· to customers who
need to know information to verify that they have received their allocated
vehicle such as make and model of vehicle, registration plate, driver name and
photo
· law enforcement
bodies and/or other regulatory entities in order to comply with any legal obligation
or court order including the police, HMRC and local authorities;
· third parties we
work with as part of providing our services and their associated companies and
sub-contractors, including (but not limited to) IT administrators, inventory
clerks, marketing and transactional communication companies;
· our advisers, for
the purpose of assisting us to better manage, support or develop our business
and comply with our legal and regulatory obligations;
· third parties as
necessary in the event of a claim or dispute relating to the use of our
services;
8.
Marketing
The
information you provide will be used to keep you informed about the services we
provide and which we believe you may be interested in as part of your subscription.
Where we conduct marketing, we do so in
accordance with applicable laws.
9.
Third Party Websites
This
privacy policy does not apply to third party websites which our websites link
to or which advertise on our websites. These third-party websites operate their
own privacy policy which we encourage you to read.
10.
Security
We
employ security measures which aim to protect the information provided by you
from access by unauthorised persons and against unlawful processing, accidental
loss, destruction or damage.
11.
Cookies
Our
website uses cookies (including cookies to obtain an overall view of visitor
habits and visitor volumes to www.dgcars.co.uk). To view more information on
what cookies we use and how we use them please review our separate Cookies Policy which
can be found on our website.
12.
Your Rights
You
can request details of your personal information we hold about you and how we
use that information. If you think any
of the personal information we hold about you is inaccurate, you may also
request it is corrected or erased.
You
also have a right to require us that we stop processing your personal
information, unless we have a lawful basis for doing so.
If
you have a complaint about how we have handled your personal information you
may contact us using the details below and we will investigate your complaint.
13.
Contact
If
you have questions or comments about our Privacy Notice or if you wish to exercise
your right to access, correction or erasure mentioned above, please contact our
Data Protection Officer, Imran Khan at imran.khan@dgcars.co.uk
14.
Complaints
If
you have any concerns or complaints as to how we have handled your personal
data you may lodge a complaint with the UK's data protection regulator, the
ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by
writing to Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.